Guidelines

Please avoid making last-minute requests to reschedule the lessons - on rare occasions that you need to do that, please provide notice at least 24 hours in advance - otherwise, you will not get to reschedule or makeup the missed lesson
If a student or parent contacts us several times outside the time frame above, your student may become ineligible to receive makeup lessons
A makeup lesson will be offered once a month to students that missed out on lessons in that month, regardless of the number of lessons missed
Makeup lessons may have more than 3 students
Each student may only receive 1 makeup lesson per month
Special circumstances may allow the student to receive a temporary spot in another lesson batch - please contact us for more details
Lessons rescheduled by Big Brainers are not considered makeup lessons

The donation must be made by the deadline given by the volunteer reaching out to you
If interested in continuing the lessons, you must book the time slots for the next 2 months by the end of the day of the 2nd-last paid lesson; else, we may assume that you would like to terminate your lessons and like to discontinue after the last lesson
You can book the time slots by donating the fees for future lessons covering the student for 2 months
When paying through PayPal, please choose the "No Fee, Friends / Family" option so that the full amount is received by us and thus donated to a humanitarian cause

Make sure that your device is charged and ready to use before each lesson
Make sure that the student has all the required materials for each lesson
The student must have his/her webcam on during the lesson (to ensure they're paying attention and participating)
If the student misses a lesson without a 24 hours or more in-advance notice, he/she may not receive a makeup lesson
During the lesson, please don't have siblings registered in other time slots attend (please make the required donation for them as well if that's the case) - Big Brainers is a completely not-for-profit initiative by hard working students volunteering their precious time to help kids and raise money
If given homework, please perform the due diligence in encouraging the student to complete it as it will supplement his/her learning very well
Student eligibility: Please review the individual subject page and make sure the student is eligible to sign up for Big Brainers lessons
During the lessons, please make sure that the student allows himself/herself as well as others to have a great Big Brainers experience
If the student thinks the lesson is too fast, slow, difficult, easy, or just not right, please contact us
A student is not guaranteed the same instructor for every 8-week session as the time slots may change

*All guidelines regarding Big Brainers are subject to change without advance notice.